In this video i discuss the three big principles in the book raving fans, a revolutionary approach to customer service by ken blanchard. Open library is an open, editable library catalog, building towards a web page for every book ever published. Raving fans is written in the parable style of the one minute manager and uses a pdf brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant feature not just another program of the month. A revolutionary approach to customer service audiobook cd abridged, audiobook unknown march 24, 2015 at 12. If youre just getting started, the raving fans toolkit is designed to help you clarify who will rave about your great work find them, and begin to build relationships with them. Raving fans kyle tofflemire ken blanchards raving fans is a book that details an interesting business approach. To compete in todays business environment, you have to create raving fans.
Raving fans unlimited wants you to have all the raving fans that you deserve. These video testimonials are for the leap ahead seminar, the millionaires circle, the write your book in one weekend seminar and the mastermind group meetings. Home raving fans if you are ready to elevate your success, see what some professionals like you are saying about insparation managements educational program. Jun 19, 2018 without going into a book analysis, the problem is clear. I rolled my eyes the first couple pages in when i realized the whole book was going to employ ive been reading a lot of fiction lately, so i decided to pepper in a business book. Blanchard, sheldon bowles, harvey mackay published in 1993. Oct 26, 2016 raving fans create insane amounts of social viral love for your products and services george hutto duration. This site is like a library, use search box in the widget to get ebook that you want.
Sheldon bowles and ken blanchards raving fans are written in the parable style of gung ho. Raving fans this book is written in parable or story telling format and is different to read for most people. Mar 03, 2019 in this video i discuss the three big principles in the book raving fans, a revolutionary approach to customer service by ken blanchard. This book by ken blanchard and sheldon bowles presents a simple but powerful 3part framework to help you to deliver amazing customer service and achieve outstanding bottomline results. Regardless of your creative freedom entrepreneur type, there are a few common traits that all raving fans have in common. The book raving fans is, in my opinion, an essential. The idea behind raving fans is that its no longer enough to have happy, satisfied customers, but that you should instead be aiming to create raving fans out of your customers. Without going into a book analysis, the problem is clear. Raving fan customers is a great red to get you started on your path towards success.
Written in the parable style of the one minute manager, this brilliant. Aug 02, 2019 raving fans written in the parable style of the one minute manager by its coauthor, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant featurenot just another program of the month. Raving fans customers is an easy to read, informative and full of solid proven concepts. The story is told from the perspective of a new customer service manager who needs to learn how to create raving fans. This is an audiobook audio cd and does not include actual book. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. Download raving fans or read online books in pdf, epub, tuebl, and mobi format. The ultimate guide to record, produce, and launch your podcast and build raving fans by martin c. We must start out with his phenomenal bestselling book, the new one minute manager which is a revised edition of the one minute manager, coauthored with spencer johnson, which has sold more than million copies and remains on bestseller lists. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans. Raving fans written in the parable style of the one minute manager by its coauthor, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant featurenot just another program of the month. Customer experience specialists raving fans unlimited. This book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. A revolutionary approach to customer service from the worlds largest community of readers.
Blanchard, 1993, morrow edition, in english 1st ed. See all books by kenneth blanchard, sheldon bowles. Iii be buying a copy for every single one of my employees at mackay envelope corporation. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. May 19, 1992 this book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans.
You might remember when a dominos pizza customer posted a receipt online that had racist remarks about her appearance. Raving fans create insane amounts of social viral love for your products and services george hutto duration. How to attract new customers, turn them into raving fans, and become unbeatable in any market. Turn them into raving fans, and become unbeatable in any market. A revolutionary approach to customer service blanchard, kenneth, bowles, sheldon, adamson, rick, borges. My copy of the book is from the 90s, so if it was no longer enough to just have happy customers then, its definitely not enough when you think about the. Raving fans write a book and publish pdf free download. If you really want a booming business, you have to create raving fans. Service by ken blanchard and sheldon bowles 1993 title. Other popular books include to raving fans, gung ho. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. It has helped focus our energy on this critical area. About is a free web service that delivers books in pdf format to all the users without any restrictions. With well over a million copies sold, raving fans is an extraordinary business book that helps everyone, in every kind of organization or business, deliver stunning customer service.
A revolutionary approach to customer service new edition by blanchard, kenneth, bowles, sheldon isbn. Learn vocabulary, terms, and more with flashcards, games, and other study tools. A revolutionary approach to customer service by sheldon bowles and ken blanchard 1993, hardcover at the best online prices at ebay. As your customer experience specialists, we can help you to engage loyal, raving fans at each and every touchpoint. Jun 28, 2016 raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans.
Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning. Raving fan customers is the one book you must have. About the author ken blanchard is chairman of the board of blanchard training and development, inc. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho.
In this raving fans summary, well briefly outline the 3 secrets of creating raving fans. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantage not just another flavor of the month. Search results for raving fans sorted by relevance. To have a massively successful business, you need raving fans. Mar 22, 2012 raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. Raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Raving fans revolutionary approach to customer service.
Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is told in a story like format. A revolutionary approach to customer service by ken blanchard, sheldon bowles, et al. The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. Just having satisfied customers isnt good enough anymore.
How to create raving fans with legendary customer service. The protagonist, who is called the area manager is new to his job and doesnt know where to start. By creating and sustaining an exemplary customer experience, your clients will. Department store, not a chain, restrooms were very clean and had an attendant, kids had a play area and people watched them, unlimited items in the dressing room, pinned white carnations on customers and red on employees, free coffee, use raving fan service customers needs whenever possible, raises and promotions for outstanding service. Click download or read online button to get raving fans book now. Creating raving fans for your business tony robbins. The book is a fun, easy to read, business book for. Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. Raving fans may be an easy, fun read, but the message is dead serious. A straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. It has two main characters charlie and the area manager. But if you want to create raving fans for whatever it is youre doing, then remember this. When you make a sale, news of what you are trying to accomplish may or may not spread beyond the. America is in the midst of a service crisis that has left a wake of disillusioned customers. Making your customers raving fans is the competitive edge today. Download link raving fans this book is written in parable or story telling format and. This book forces you to think critically about the way you want your business to run and then how to turn your customers into raving fans. Those wanting to create raving fans and enjoy future success will do likewise. A revolutionary approach to customer service by kenneth h. Raving fans, in a nutshell, is the advice given to a new area manager on his first day, in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom line results. Search results for raving fans get 2 audiobooks free.
James foo i have never seen a more practical and straight to the point book on building on customers. In an easy to read fictional style, rich with real. Raving fans ken blanchard hardcover harpercollins publishers. Our strategic customer service plan is based on raving fans.
609 457 1501 1142 962 237 358 674 833 1524 1514 750 589 957 623 50 912 408 1395 690 1168 1006 1302 60 159 1329 414 1420 475 493 735 1222 1025 789 525 1356 421 1091 712 1447 1491 1077